Issue: Customer is in Active in Retries and asking about subscription status.
Reply: Advised the customer to wait for the next renewal attempt and guided them to update their registered payment method without disclosing retry duration.
Issue: Customer inquiring about available packages, pricing, or next renewal amount.
Reply: Educated the customer about available packages in their country and pricing details after verifying the active SP ID.
Issue: Customer requesting information about a current or expired offer.
Reply: Provided detailed explanation of the campaign/offer terms after verifying eligibility and subscription status.
Issue: Customer attempting to retrieve a previous discounted subscription but is not eligible.
Reply: Informed the customer about ineligibility due to previous cancellation or payment failure and requested proof of deduction if needed.
Issue: Customer upset or inquiring about price increase.
Reply: Explained the reason for the price increase after verifying whether the customer had a previous offer.